FAQs
Answers to your Questions
Get quick, clear information about the Zeroth Cloud platform, our services, onboarding, support, and more
Getting started
Do we need someone technical on staff to use Zeroth Cloud?
No. Zeroth Cloud installs onto your existing cloud infrastructure and runs without an interface. If your team can read an email, they can use it.
How long does onboarding take?
Most organisations are covered within a few days. The bulk of that time is agreeing scope with you, not installation.
What do you need access to?
Only the infrastructure you explicitly authorise during onboarding. Nothing is connected before you sign off on the scope.
Privacy and data
Do you read our content or communications?
No. Zeroth Cloud does not log or access your internal content, user data, or private communications. It watches infrastructure behaviour, not the material you produce.
Where is our data stored?
Detection metadata stays in the region you choose at onboarding. It is never pooled with other customers’ data.
What happens to our data if we leave?
It is deleted on request, and automatically after the retention window you set. You can export it first.
Coverage and response
What kinds of attack does this actually stop?
Zero-day exploitation, credential stuffing and brute-force login attempts, vulnerable third-party plugins, CDN misconfiguration, DDoS, and injected tracking scripts.
What happens when something is detected?
Containment starts automatically. You are notified afterwards, in plain language, on a channel you already use.
Do you work outside office hours?
Detection and containment run continuously. Human escalation follows the response window in your tier.